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Zara
Found 8 reviews / complaints

Zara
Customer Service

I had a terrible and humiliating experience at Zara (Robson Street) Vancouver, B.C. I wanted to return a unworn blouse and the cashier, her name is Melisa (a Korean young lady, very rude), did not greet us or nicely asked me why i wanted to return the blouse. She did not speak a single word with me ...

Zara
Customer Service

Today I was at the Zara in downtown Vancouver. I am familiar with many of their bitchy sales ladies, today was no exception. I was trying on pants in the kids department because being petite, those are the only pants at Zara that are the right length for me. I say, "excuse me" to a sales ...

Zara
Poor Customer Service

I wish to mention a negative customer experience I recently had in the Zara Store location at Rockland Mall in Montreal. The Cashier at the close of sale was very rude, did not smile and stamped my receipt final sale even though I had purchased a regular price shirt there. I noticed he was also ...

Zara
Change room policy

I was told repeatedly that I was not allowed to stay in the changing room area because I was not trying on clothes. The fact that I would be the person who would be paying for my daughters clothes did not matter. I was told to ask my daughters to go back into the store every time they tried on ...

Zara
Poor Service

I was recently at the Mapleview Mall in Burlington shopping at Zara. I have never had a issue at a different location, but I was absolutely disturbed at how the employees treat customers. I had purchased a top with my wife and needed to make an exchange for a different size. I stood at the counter ...

Zara
Customer service

Vancouver BC.Worst retail customer service ever. Bought $650.00 worth of clothes for my three daughters at Christmas. I only needed to return 1 bag. I was treated like a criminal. The bag was still in the Christmas box with all the tags. Perfect crisp condition and the associate was a monster. I ...