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The Brick
Found 128 reviews / complaints

The Brick
Customer harassment

Order # 08318H3UUU - I contacted brick customer care in early April regarding issues with Drake sofa and ottaman. They send someone for inspection and then there was no response. On calling them they said the sofa is not in stock so nothing can be done (It’s clearly showing available on their ...

The Brick
Default matress

Default Springwall mattress I bought a mattress set at the Brick in Pembroke Ontario in March 2014, I paid 592.06, document number 03214FG0014001, item SILVERQUB SPRW QUEEN BOX and item SILVERQUM SPRW QUEEN MATT, within the 3 years I have it the springs are perforating the underside of the ...

The Brick
Terrible Customer Service

I put through an order last week for a Queen bed frame/head board. I told the Sales Rep that I would like to pick them up for Saturday as I planned to rent a U-Haul in order to pick the item up, she told me it was not an issue at all and they would be available for Saturday (also made note of it on ...

The Brick
Nightmare

My name is Jessica Last July 2011 I financed a tempurpedic mattress set at the Markham, Ontario The Brick store for 4200.00 for 18 months. Along with it came a "free" gift from the manufacturer consisting of a 3D Samsung TV. We advised them our theory is "nothing is free", and ...

The Brick
Rude customer service

Purchased a mattress and was told that I need to buy a mattress cover in order to get the 10 yr. warranty on it, could of got this cover somewhere else for half the price but I agreed anyway, the salesman assured me this way if anything was wrong with the mattress set I would have no problem and ...