Offender: Telus | Complaints, Reviews, Scam Reports

Telus
Poor customer service

Incompetance is an understatement when describing Telus - Edmonton. We called Telus 6 weeks ago to arrange installation of phone at our new house. I explained it's a new build in a new subdivision. They said, no problem, they'll pull the line, run it to the house before our move in and then install ...

Telus cable
Poor service

We changed over to Telus phone, cable and internet a few months ago. Since then we have had nothing but problems. The cable feed drops regularly, sometimes for more then 24 hrs. The internet often drops out too. When we call, we wait hours before we're called back and then we're told the same thing ...

Telus Caya Davie Street
Customer service

I signed a three year contract with Telus for a phone from the Caya Davie Street store. I returned to the store 2 months later because Telus charged me for a service I did not ask for, and also because a feature of the phone stopped working. I was met with surliness, bad customer service and ...

Telus
Over billing

"What a bunch of swindlers" I lost my phone and asked for my account to be closed, they charged me for 6 extra weeks and when I asked for them to reduce the plan by taking off my add on's, they said they were unable to do this for me neither and that I would have to pay the full amount for 6 weeks. ...