On the night of 15th November 2010, I had the most unpleasant experience with Telus Customer Loyalty and Retention Representative. The situation was all due to a hardware switch for my wife’s mobile phone. Due to the differences in the hardware, the network was also being switched from CDMA to ...
Trying to get help from Telus by phone is a frustrating, painfull experience. Tried to reach customer retention yesterday as I have had better rates offered to me by Shaw. After being connected to the Phillippines and fighting through the language barrier, after umpteen questions I was finally put ...
Purchased a " pay per day package with evenings and weekends and texting " as I was having a difficult time understanding the available packages and wasnt happy with previous package. Purchased this package at 8:47 pm, it was "discontinued" at 6:25am, 10 hours later. In talking with Ryan in the ...
Telus has overcharged me in three different occasions, and very large amounts .It took a half a day on each circumstance to rectivey the situation. My Phone's screen is presently not working I've asked them to send me a new one .They said I could buy a new one .This is a new phone .She claimed I ...
I have been a Telus customer for over 25 years. In the last 6 years we have retired and depart for the south for 5 months. When we leave we have always been able to put our cell phone on vacation mode, paying just a 7.50 Tax monthly fee. While doing this our contract does not run but resumes once ...
Telus gave us a free my five service for a year, got us comfortable using the service and then without a reminder or the option to buy the service, pulled it and has charged us $600 in charges for the month. Do I have any recourse to fight this? ...