I ordered about $500 (U.S.) worth of Denby dishes from Caplan-Duval in November of 2008. As expected, my credit card was billed in full for the order. After waiting about a month for my order I sent an email asking when I could expect to receive my order and got no response. After two months I ...
I ordered a china teapot at a cost of $473.00. It arrived broken. I immediately called the store and was told to send the item back. Since that time, I have contacted the store through email and phone approximately twice a month - for a total 0f 14 months. I have been told that Jeff is the only one ...
In February 2009 I ordered an item and had not recieved it a full month later. I called to cancel the order and like other posters here, was told they could cancel my order but that only a "Jeff" could authorize a refund. I followed up with TWO emails to this apparently non-existant ...
Ordered 3 Waterford glasses for Christmas presents... got one goblet in January. Never got other two and was charged full price on my December statement. Repeated faxes and phone calls are not responded to. I don't know how this Jeff guy sleeps at night. Get the basic run around and no credit to my ...
In November 2008, I purchased $433.25 worth of Port Merion dishes from Caplan Duval. After one month I received only a portion of my order. I made several phone calls to the company and I then received another small portion of my order in January 2009. I have made many more phone calls and sent ...
I have just finished sending yet another email to this company about an order I had placed on August 8th 2008 for US$205.58 worth of Denby and have still not received. I wasn't overly worried when it didn't arrive after 6-8 weeks as I had ordered a Staub cocotte from them earlier in the year and it ...