O.K, I just lost 68, 000 miles to aeroplan. Long story, basically my 87 years-old mother (half-blind) still has the account but gave me the miles 14 months ago. I phoned Aeroplan five times to get the fine print, beleive me it was VERY small. I travelled in january 2011, and proceeded to dutifully ...
Aeroplan's customer service is completely irresponsible. I redeemed 14, 00 points for a $100 gift card that never arrived. It was a Mother's Day gift but it hadn't arrived by July, though it took them about 2 days to take off the points. I followed their complaint procedure. 1) I reported the ...
In good faith, we made a reservation in June 2007 for two short haul Canada-US flights in Aug using 15, 000 Aeroplan miles. Due to unforeseen circumstances, our flights had to be canceled two days later (well outside the 22 day no-cancellation window) since we could not travel at that time. The fee ...
Like many of the people who have expressed their loss of Aeroplan Ponts, I am in the same situation. Substantial number of points have been removed from account. I have been an aeroplan member since the early 90's and used them regularly, but was away on holidays and just learned July 31/07 that ...