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Aeroplan
Found 42 reviews / complaints
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Aeroplan
Bad service, not trustable

Ordered a Costco Membership Card using Aeroplan Miles Order placed: Jan 10, 2011 Never received any thing, called in April requesting for the order status They told me the item has been shipped out in Feb. Will send another one. Still didn't receive anything, called in middle of May requesting for ...

Aeroplan
Lost points

Tonight, I went to cash in Aeroplan miles for a Christmas gift only to discover the points had been deleted because it had been a year (Oct 21, 2007) since the last activity. Their supervisor told me an e-mail was sent but I ne ver saw it and went throught the spam without success. AT the very ...

Aeroplan
Points redemption

I have had success booking rewards travel for the past several years... decent connections and total travel times until this year. Latest attempt to book a rewards flight from Winnipeg to Honolulu takes me to Toronto, Washington, San Francisco then finally to Honolulu. What a complete joke! For the ...

Aeroplan
Erase all my points

The same story here. I just lost about 50, 000 points. I called the customer service and talked to their supervisor. The response was that an email was sent to me. Although it went to Junk mail box, it was not their fault. And it was my own fault that I didn't go on Aeroplan site to check every day ...

Aeroplan
Lost movie passes

Aeroplan removed 4000 points off my account for movie passes on Nov.4, 2010 and said they sent them to me. I never received them and contacted them they were supposed to be reissued to me in Feb. 2011. I still had not received anything from them so I phoned a gain on June 17, 2011 and was told that ...