Canada-Complaints.com » Aeroplan » Aeroplan | Page 3

Aeroplan
Found 42 reviews / complaints
Page 3

Aeroplan
New Website Redesign

Not sure if anyone has gone to see the new Aeroplan booking site for reward travel, but it is the worst website I have ever seen! Even their technical assistants couldn't help!! I sent the letter below to the President of Groupe Aeroplan and President of Aeroplan Canada. Has anyone experienced the ...

Aeroplan
No Longer Good Value

I've been a satisfied Aeroplan member since 1990 up until now. Aeroplan no longer provides a reasonable selection of flights at the "Best Value Flight Rewards" level regardless how far in advance a booking is made. I always plan my vacations a year in advance and I have NEVER had an issue ...

Aeroplan
Mystery Taxes & Fees

I was considering a trip from Toronto to Philadelphia using my Aeroplan points and I was astonished to find my free flight would cost and additional $173.84 in taxes and surcharges. Had I booked a cash-fare flight the same taxes and surcharges would be only $121.07. I phoned Aeroplan and gave up ...

Aeroplan
Rude Customer Service

On May 25, 2011 at @ 2 pm AST I was forwarded to a Supervisor at Aeroplan as I was dissatisfied with information I had been told at booking and discrepancies between Airlines as to when I was told where to go tthrough Customs and length of time they had given me was not adequate enough to catch a ...

Aeroplan
REdmption of Points

Tried to order a Delta coupon for a stay that I had planned (2 weeks ahead of time) Was told that they don't have the voucher system any more (I get junk mail from Aeroplan every day - but never informed about this change) Booked my stay and then tried to order the gift card on line - but the ...

Aeroplan
Unfair and hideous service

I have yet to meet anybody who is a happy Aeroplan user. I have wasted so much of my time with this company it's now quite liteally a joke. I have just spent several exasperating evenings with this peculiar business and I have a story that is so bad it might be entertaining. Let start by saying I ...