We ordered two Olympic coins on October 30 and it is Feb 10th and one coin is still not received. One coin was received in January. We have called 4 times to no avail. Now they tell us it was shipped December 29th, however after pushing they changed the ship date to January 19th and indicate that ...
I wanted to share my experience with you on using my Aeroplan points. The bulk of my points are collected using the CIBC Aeroplan card which I have held since 1994. I have booked many trips in the past using the Aeroplan points collected using the credit card flying with the airline. I have been ...
We discovered last week that almost 100, 000 point accumulated from travel on Air Canada as a loyal passenger over 15 years have been seized from my account. There was no snail-post advising us about this nor do I recall any email. During the last three we have been totally uprooted from our home ...
I have had my points taken twice from Air Canada. First, I discovered that my points had been taken the day before I had travelled. I was livid and attempted to contact them. The problem was that I had moved to the Middle East and couldn't phone them. Unfortunately, even though the rest of the ...
Points provided as gift to me and booked by family friend a seat with Aeroplan and fly to Europe this summer. Since then I have accumalted enough points to upgrade my seat to Business class. However, Aeroplan insists that our family friend is the only person who can request my upgrade and that he ...
For anyone having problems dealing with Aeroplan frequent flyer /loyalty program, I strongly suggest filing legal action against Aeroplan. Do not, I repeat, do not attempt to contact them to negotiate a resolution. The only way to reach a remedy with Aeroplan is through the courts. Neither the ...