I have been VBuzzer customer for over 7 years, and I have 2 active voip telephone lines with them. I have there unlimited toronto calling plan and as per vbuzzer policy it was paid in 1 year advance. So i had paid for my service in a year advance, and vbuzzer already had my money in their account.
All of a sudden they charged me 8X of regular charges and also for local toronto calling which should be included in my plan. I had to pay 15 Cents (U.S) for every local call. when I asked them the reason, they told me that i use my VOIP phone outside Canada so they have to charge me this high charge.
I travel a lot and hence I use this voip service outside canada a lot, and there was no problem what so ever from past 7 years. No other competitors like Vonage, Comwave have such kind of hidden charges.
Vbuzzer didnot give any prior notice of their policy change, there was no email or whiteboard posting about these charges. Infact it makes no sense for a voip company to charge for calls if your laptop is logging from outside canada. It doesnot make sense. Its a ripp off.
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