» Miscellaneous » Complaint / review: Home Depot / Amana Refrigerator - Absolutely UNACCEPTABLE treatment | #179

Home Depot / Amana Refrigerator
Absolutely UNACCEPTABLE treatment

Ordered a fridge (through Sears) Big problems with delivery (have bone disease and need help)
Called Home Depot and was assured by the 800 and the Leaside that they deliver and go up 3 flights of stairs and could do everything else but I should wait until 12/1/11 fridge was going on sale (Called Leaside several times to ensure they could make special arrangements) so I canceled Sears.
12/1/11 Called Leaside - talked to 1 of the rudest people I've ever talked to who said they would do NOTHING

I ordered it anyway: through Caledonia store. Would not do anything either... Called supervisor etc.

I called Whirlpool - (Amana makers) a week or so later: was referred to the home depot delivery company. The woman I deal with (the delivery company NOT HOME DEPOT) has gone out of her way to help.
It cost quite a bit extra to have old fridge moved to basement and new fridge installed - This was paid to home depot.
All of this time, No body from home depot ever called me.
New fridge DOES NOT WORK - I reported it within 48 hours. I called home depot to report formally (after mentioning this to customer service (Caledonia)
the guy never reported it.

I wait here for over 2 days and fridge is getting worse -> . I called the store today - but the delivery delivery dept. personnel were not there

I would think twice before EVER having any business dealings with Home Depot Canada.
Any advice?
I "invested" quite a bit in the delivery but this is an example of their warranty behavior...


Company: Home Depot / Amana Refrigerator

Country: Canada   Province: Ontario   City: Toronto

Category: Miscellaneous


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