I came to get keys cut on July 11th - (3 keys) at Store 302 - Richmond Road. As it turned out - they didn't work - the wrong blank was used. On July 12th I came and had replacements cut - then had to go to customer service to return the others and pay for the difference - the total time for this on July 12 exceeded 40 minutes due to line-ups at Automotive and customer service. As it turned out - these keys still didn't work - the wrong blank was used again. I returned them today - July 13th. I was refunded the amount paid less the Canadian Tire money - which I couldn't return as I always drop it in the donation box at the front of the store. I don't want the money in the first place but now I have to pay for it. 3 trips, in total - gas, time and effort - and I had to pay Canadian Tire for the privilege of doing so. That's really adding insult to injury. Signs should be posted that any returned items must be accompanied by Canadian Tire $ - or you have to pay for it - customers should also be given the option of opting out of receiving it. Being charged for it really added insult to injury in this case after allt he time and effort it took to buy - oh yes - NOTHING!!!
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