I have a cell phone from Bell on a 3 year contract, the phone quit working twice in the first 16 months. The 1st time was on warranty, the second time was not. Now to cancel my contract = $400 (20 months/$20/month) or I could outright buy a new phone (min. $250) or I could EXTEND my already useless contract and buy another equally useless phone. So I called Bell Retention services 1-888-687-4977 to express my dissent and iform them I'd be leaving as a customer, and the rep actually asked if I'd like to extend my contract or purchase a new phone... Am I in the twilight zone? Is this seriously their marketing training? Customer: I'm unhappy with your service and think you're ripping me off. Agent: Okay so would you like to spend more money? Fraud: deceit, trickery, sharp practice, or breach of confidence, perpetrated for profit or to gain some unfair or dishonest advantage. A person who makes deceitful pretenses; sham; poseur.
What a joke.