Complaint / review / scam report
Sears Kenmore Washer
Complaint of Washer
We have had a lot of trouble with our washing machine!! The first problem being the dispenser computer chip was not dispensing the soap and other stuff properly. We had to have that serviced 4 times for the same problem. At that time I insisted that they replace it, because once the computer chip has electrical problems, it continues. Well they said if they had to have a service rep here for 4 times, they usually replace the item, well they were called here 4 times, but they insisted it wasn't for the same issue?? 3 times for the chip and 1 time for suds chip, which I only use he products!! We now came across another computer chip problem, again for the suds and f35??? They said they have a problem trying to get the part in, in the meantime I have been without a washer in almost 1 month!!! I have 3 kids, 2 of which are teenagers. I use my washer everyday to keep up with the laundry. I have had to go the laundry mat 3 times already each being 7 loads each time. Each costing around 70 Dollars each time??? They still don't know if the part will be here this month of July 2011??? I can't believe their customer service!!! We even have the extended warranty. Little help that is!!! This is about the 3rd time I have had trouble with this company and I know quite a few other people that have as well!!! I guess I will not be using this company SEars again!!!
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