Bought this machine in 2007 and loved it. Then in 2009 got a "recall" letter. When I contacted them they said my machine was not included in the recall even though the model # was listed (how convenient). Now, 2011 my machine is BROKEN. After reveiwing lots of complaints about the Kenmore Elite and the fact that Sears continutes to sell these HORRIBLE machines, I agree with everyone who would like to plan a class action lawsuit. If you are from Canada and have done this, please e-mail me at [email protected]
and make sure you write Kenmore Elite problem in the RE: line. In Canada, I will be contacting Whirlpool which makes these machines as Sears refused to help me and if Whirlpoo will not help I will be writing to the Onatario Government's new "consumer protection" branch to file a formal complaint with them. Back in 2007 I paid over $1000 for this machine and certainly expected it to last longer than it has. It started leaking water the last 2 weeks and completely stopped this week. Looks like the circuit board is "fried" and Sears wants me to pay $100 for a visit and about $500 for a new circuit board. DON'T THINK SO. I will also be cancelling my Sears card and writing to their ombudsman's office which turns out to be employees in the presidents office. Everyone else should do the same. Companies should not be able to keep continuting to put out JUNK products in the market. I am very surprised at Sears for this and extremely disappointed in them as customers have been complaining since at least 2007 about this product and it's now 2011. Sears has been selling an "INFERIOR" product for almost 5 years now and IT NEEDS TO STOP. I hope to hear from anybody. The more we work together the more solutions we can come up with and maybe we can all get some of our money back. ON TOP OF THAT, I should have researched this product better before I bought it. The first machine delivered to me did not work and Sears wanted to fix it. I clearly recall telling them that I AM NOT repairing something on the 1st day that I've had it. I made them deliver me a new one. I will do my research this time and Whirpool doesn't help I will not purchase any of the machines they make at all. If you call Whirpool you will be surprised that they are the makers of almost all washing machines. Same lousy machines with just different names.