» » Sunwing - DO NOT USE SUNWING! THEY DON'T CARE ABOUT YOU! | #27589

Complaint / review / scam report
Sunwing
DO NOT USE SUNWING! THEY DON'T CARE ABOUT YOU!

1 of us needed to postpone the vacation due to an interview. I understand the need for a "changing fee" for the booking. Sunwing, however, charge per person, meaning that my friend had to pay around $400 just to move the vacation.
Fine, we don't have a choice.
Our first few days were exactly what was promised (and needed) relaxing and enjoying the food and drink.

Then disaster struck.
As the friday moved on, we noticed an alarming influx of people into the resort. By the time dinner came along and we proceeded to the usual buffet we noticed several things:
- Drinks were restricted to limited choice, if you could even get to the bar;
- Resort staff were clearly over-worked and distracted;
- The pool had simply been filled in with people
- WE DID NOT GET FOOD THAT NIGHT!!!!

The weekend got worse and RUINED our ENTIRE VACATION.
By the time we got home we were furious. I brought the entire ordeal to the attention of sunwing. They replied by post around 3 months later simply saying "sorry, here's a voucher and essentially accused me of discrimination against the locals (which was absolutely NOT THE ISSUE.

We basically paid an EXTRA 400 for the worst experience of our lives!
Author: Contact with Author

Offender: Sunwing

Country: Canada   Province: Canada   City: Montreal

Category: Traveling & Tourism

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