On the 1st of June 2010, my Husband and I moved into a townhome with his parents to help care for his ailing Father, who had been recently diagnosed with cancer and was given 2 months to a year to live.
As his Father was a Telus costumer, we contacted Telus on his Father’s behalf and told them we had moved, and that in addition to the phone service he had with them, that we would require cable as well.
On the 18th of June, less than 3 weeks after we moved, my Husband’s father passed. As there was no longer any reason to continue to live in the townhome, my Husband called Telus to let them know that we no longer required their services as of the 1st of September 2010.
It was at this time, Telus informed us that it was written in our files that we had verbally agreed to a three year contract, and if we were to break the contract, we would have to pay $10 per month, for the remainder of the months. As we had just started this “contract”, it means the amount owning to cancel the services would be approximately $350.
There is absolutely no way my Husband, my Father in Law or myself would have agreed to such terms, given my Father-in-Law’s prognoses. As such, we asked Telus to provide proof of the verbal agreement. One representative told us that the call was never recorded, and another one told us that the call was deleted a month after it was made.
My Husband and I have spoken to Telus many times since to address this problem, and each time a representative gives us a different explanation as to when we supposedly agreed to the verbal contract.
One representative went as far to say that my Father in Law verbally agreed to the contract one week after he died! Another stated that he agreed to it in May, one month before we moved into the new home with them….
As Telus is completely unwavering in the situation, and since it’s their word versus ours, my Husband and I have no choice but to pay the cancellation fee as we don’t want to incur bad credit when the bill goes to collections if unpaid.
I honestly can’t believe the terrible situation Telus has put us in. I am going to continue to fight this battle, and inform everyone I can not to use Telus under any circumstances. Not only are they making false claims which they can’t support whatsoever, they are taking advantage of two people who are in the middle of grieving.
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