Telus is THE worst company in the world. You wouldn't believe the stuff I've been through with this company. Now I believe I'm known as a 'problem' customer and the CSR's are rude to me from the very beginning of the calls. I'm also quite certain that because of my triads some of the CSR's have 'sabotaged' or else their CSR software is horrible. I got into a big fight with them recently because my credit card expired and they shut down my account. They don't ever give you notice by the way. They left a message in the afternoon and then shut down the account several hours later. I got into a fight with them about the reconnection fee (a cash grab by the way - they have to press a button basically). They finally charged me for it and lo and behold two months later, they still have the old credit card number on their computers and the same problem occurred this month, and they were about to disconnect the phone again. I'm so dependent on my phone for my business I can't get away from Telus but now I think I have to. As I am writing this, I have been waiting on the phone for over an hour for customer support. If you're thinking about purchasing a TELUS phone -- DON'T!!!
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