Canada-Complaints.com » Telecommunications » Complaint / review: Vonage - Bad, scam advertisement | #803

Vonage
Bad, scam advertisement

I received a email from Vonage yesterday.

I have the 39, 99$ plan that allows me to call anywhere in Canada and United States. Its supposedly unlimited. I call one precise number in the United States, and its to talk to my boyfriend since we live apart from each other. Vonage was inexpensive, and gave me what I wanted: a connection to him whenever I wanted. I been with Vonage for 2 years now because of their offers and good prices, and I never had any troubles until now.

They now want to upgrade my account to 99, 99$, thinking I run a company. This is a residential house, and I use my phone line legally. Most of my calls are at that one number, which is also a residential house. If I am a company, why would I be only calling one person for such a long period of time? Its false advertising in my opinion. They told me I should only be talking for 2-3 hours per day on the phone. If its the case, then why say its unlimited? This is frustrating... They also told me I would need to either calcel my account entirely or upgrade to the 99, 99$ fee per month, the price for companies.

Although, there is one thing I do not understand.

I looked up different prices Vonage was offering, and the most expensive one was at 69, 99$ for unlimited calls for a company. Right now, they want me to switch to a 99, 99$ plan, that only gives me 5000 minutes a month. All I can say is, do not call your phone plan UNLIMITED if you can't talk for an UNLIMITED time. What a scam..

Thank you for reading,

Marie

Date:

Company: Vonage

Country: Canada

Category: Telecommunications

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