I have just been through Telus hell. I was trying to move my business line and I was told that the location that I was moving to had a line installed and hookup would be easy. (I have been sending my calls to the Telus central location and forwarding them to a cell phone on a temporary basis) I was asked if I wanted a morning or afternoon appointment so I chose the morning. At 7:30 A.M. the day of the install if you called my business line it said that it was out of order. I called Telus and they said that by the time they re-set it the installer would be there. Five calls later I am still begging Telus to restore my line and asking what happened to my morning appointment. The installer arrived at 2:30 P.M. and declared the site not ready for installation. No installation and no restoring of the phone number. I receive a rude call at home that evening from Telus asking if I had ordered an emergency call forward (something one of the 5 customer service reps must have order in an attempt to restore my number. ) When I said that I had been trying all day to have my line restored he said " That is not what I asked you..." Thirty hours later my number is finally restored and another appointment is made to install the line. Appointment #2 rolls around and nobody shows up. I call again and asks to talk to a manager. He promises me some free services and promises me installation. I threaten to cancel all phone / internet / cell services if nobody shows up and he gives me his word installation will happen. Installer calls later that day to confirm date. Appointment # 3... nobody comes by. I call again, same story. " We are sorry about the mix-up. I will make this happen for you. I promise someone will be there tomorrow." I say enough is enough. Forget the install and leave my phone in the central office. Next morning the business line is out of order for another 2 hours. Now it is my turn... to begin canceling anything connected with Telus. They don't care and losing my business is no big deal to them.
Maybe Shaw will be better.
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