I was a Rogers customer until recently. Rogers repeatedly charged me for phone calls I did not make and roaming fees despite not having left the 604 and 778 area code regions. I logged complaints via e-mail so I'd have a paper trail. Each time, Rogers was willing to cut the erroneous costs but I am angry I spent so much time poring over every bill and filing a complaint.
Even if you state in your Rogers account that you don't want to be contacted by them for marketing purposes, that won't help. You see, Rogers outsources its telemarketing to a company called Gemma Communications. The Gemma staff called me upwards of five times/day badgering me to upgrade my phone or upgrade to a more expensive plan. I filed a complaint with Rogers, who said that Gemma was "not a Rogers company but are acting on our behalf" and that my complaint wasn't valid and wouldn't be rectified because of that!
What else? Oh yes, cancelling. I hopped over to Wind. Rogers made this a nightmare for me. One month before the two phones on my family contract ended, I called Rogers about cancelling. The rep wanted to charge me $2000 to cancel my basic family plan. TWO THOUSAND DOLLARS. I demanded to know where this quote came from and the rep passed me onto the retainment department, where the rep said she that fee was incorrect and that I would need to pay $600. Yet I had the cancellation literature in front of me as I spoke to these two cretins and nowhere was it stated that I had to pay beyond the penalty of whatever I would have owed for the remaining month.
I ported one phone to Wind before the contract expired. Because my mother no longer wanted a cell, we decided to let the contract expire but not before e-mailing and calling Rogers to express our extreme frustration with them and to cancel the one phone at the end of the contract. They did not and continued to bill my credit card for $30 .
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