I am using Fido mobile phone services since more than last 2 years. I have been screwed couple of times by them, but issues were solved by paying whatever they demanded.
This year during summer holidays (2007) I was out of Canada for 2 months, I asked Fido customer service (on 11th June 2007 at 2 p.m.)to put my phone on hold so that I pay minimum bill. A man in customer service by name LUC initially said he will give 50% discount. I said i would better cancel and when I come back I will take another connection.
Upon hearing this, he said he would consider holding (holding number) my phone for 8.20$ a month bill (including taxes) if I wish to continue. During this time I will have no service and my number will be retained.
So I kept the subscription at 8.20 $ a month, that way I would pay roughly 16.40 $ for two months. But when I came back I found they sent me bill of around 40 $ . I argued with them, called couple of times. But they did not revert back to their original promise.
A lady in customer relation dept rudely said now I will have to pay full 90 $ in place of 40$ since I wasted their time and argued with them. She rudely said I would add another 50$ in next bill and you will have to pay.
Now I have asked them to disconnect my subscription as I cannot continue with crooks who manipulate their customers for petty benefit. My phone is still active inspite of my request for cancelling my service.
This is purely ripoff practice which they use with many customers which gives them extra millions of dollar profit. No body really wants to fight for small amount by wasting few hours of their time by calling them without any result.
Please beware of Fido who are ill managed with poor ethics. It is part of Rogers group who are equally famous for ripping the customers.
There is no one who is really interested in listening or solving the issue. Fido has also disconnected my caller ID service and still billing for the same.
Their roaming charges are mind blowing, if someone ever wish to use this service just think twice.
Beware of Fido, steer clear from them if you want your peace of mind with their bogus claims and unethical practices in billing.
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