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Complaint / review / scam report
Telus
Bad Service

On Oct 11, 2009, Telus has a promotion on Telus TV. it is a good deal (I have to say).

Before I sign the contract with telus tv service, I asked the sales several times: "I also need a Internet, but I am worry about the Telus Internet speed.",

The sales say it is okay, he gived a month free to try the Internet service out and he said if it does not work with me, then I can cancel the Internet service any time. and he also marked it on the contract. From the contract says there is no contract on Internet service.

now the bad things came, after I tried out on Internet service, I do not satisfied with the Internet service, the TV service is okay after several times fixes. so I decided to cancel the Internet service. I called Telus to do it.

They said I can not cancel the Internet service and keep the TV service, if I need to cancel I have to cancel both. furthermore, I have to pay the 120 dollar for breaking Telus TV contract.

From the contract, it says no contract on Internet, and sales said I can cancel Internet service at any time.

Right now they denied it, they charge me 120 dollar and asked me to cancel both TV and Internet.

They are a big lie
Author: Contact with Author

Offender: Telus

Country: Canada   Province: British Columbia   City: Burnaby

Category: Telecommunications

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