When I first called and Spoke to "Luis" he assured me that this company will provide unlimited long distance service to all land line in Colombia, as it is also mention in their web page. I discussed the service with my husband and I proceeded to sing up on line at around 1:00 AM on February 2, 2010.
The next day in the morning at around 8:00 AM on Feb 3, 2010, I tried calling my mother, sister and brother I was not able to communicate. I tried a friends number and I was able to get thru to him. So I tried my mother again, only to be unsuccessful. That is when I decided to call customer service thinking I was doing something wrong. I spoke to "Danny" who inform me then that there are certain numbers in Colombia that do not work and they start with an "8". I asked him to cancel the service and he provided me with cancelation number 130314 and he said they should refund me within 7 days. Later that day I called again because the access number was still active and spoke to "Iris" and asked her to please disconnect the access number and make sure the account was cancel, which she did, I think, at least she said she did.
Today I called to find out about the refund only to hear that the billing department denied my refund because I had service. A service that I did not use, and I can not use because the three numbers that I have to call do not work with this service.
This company is misleading customers in the web page and thru the reps. They are lying to people. It is very easy to say they are not approving the refund and do not accept responsibilities "approving? am I asking for credit to get approved? ".
Since I did not get anywhere with this company, I reported them to my credit card, VISA, The Better Business Bureau and will spread the news through different websites where you can report companies like this. I don't care what it takes, somehow I am going to let people know that they are ripping people off and that they misrepresent them selves. Is not even about the money anymore (in fact I already got a refund from my Visa), is about being "Ethical" and upholding the promises of service.
Thank you.
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