Signed up for long distance savings plan from Yak. They sent the first bill by mail and then missed the next two. When I recieved an auto message for late payment, I called YAK immedicately and made arrangements for auto debit from my credit card plus electronic billings to ensure this never happended again.
They took the first payment and then lost my credit info. I have attempted over 20 times now to have this addressed. Finally, I sent a cheque registered mail to pay off the account via registered mail. They have had it for a month now, and have not cashed it.
I have called over 2 dozen times to speak to a manager as I am very concerned about the loss of my credit info and the cheque in their possession.
Not once, have they called me back. Instead, they continue to harass me regarding late payment.
I now have to pay to have the cheque cancelled and send a money order as I will not provide them any more financial information.
I have filed fraud complaint against YAK with the credit card company and other regulatory agencies including the better business bureau. Even though I have documentation to support my case, they refuse to even provide a call back.
Given all that has happened and thier continued lack of response, this company goes beyond unethical, negligent, and should not be allowed to operate in Canada.
I have since returned to my regular service provider. Even though the rates are higher, I am always assured of professional, ethical service.
I would not reccomend this company to anyone. In fact, given our experiences, I would discourage utilizing their service.
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