In reviewing my monthly statement, there appeared a charge for "Hardware Change Processing Fee" for $20. However, as there has been no change in hardware, in fact I have the same phone since April 2008, the charge is in error. I called Bell Mobility immediately to have the charge reversed. They indicated (after talking with both an assistant and their supervisor), that they could not reverse the charge, but the store that placed the charge on the phone could. I thought it was SOLO Mobile, as my other daughter also has a phone and did recently change her phone. However, after speaking with the SOLO rep, and her investigation, it was determined that in fact, it was not a related charge. I was then told to phone back to Bell Mobility, as they could tell me what Corporate Bell location placed the charge on the phone. I have now called back to Bell Mobility. They are still trying to find someone who can tell me who to call to reverse the charge. This whole exchange seems surreal to me. Bell Mobility is making this MY problem to investigate and resolve an error one of their representatives has made. So far I have spent upwards of an hour on the phone (and am currently on hold for the second time in this call), waiting for someone to direct me to someone else to call. Since when is that customer service?? This incident needless to say has solidified my intentions to cancel our company's dealings with Bell (our corporate cell phone plan is through Bell), cancel my daughter's phone through Bell Mobility and canel my other daughters SOLO account. No amount of cancellation fee could deter me from doing this. If I ran my business like this, I would be bankrupt. I will be sure to pass along my story to any one who is considering a new provider, and recommend NOT going with BELL.
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