» » GoodLife Fitness - Could care less about their clients | #9364

Complaint / review / scam report
GoodLife Fitness
Could care less about their clients

I am a member of GoodLife in Ottawa. Things are no different here. I spent close to 4 thousand dollars on Personal training and pay my membership dues every two weeks. I have done this since I joined in 2003.

In July of 2008 I suffered two concussions in the span of a week at work and have been unable to do anything because I have been diagnosed with Post Concussion Syndrome.

I went to Goodlife with a medical certificate asking that they put my membership and training sessions on hold until I was cleared medically.They filled out the appropriate forms and said it would be on hold until I returned. They continued to take out membership dues. I went to them and they again filled out the paper work. Again the money kept coming out of my account. I had 44 personal training sessions left to complete so again I went to the club, they told me they would refund the money and my membership would be on hold.

It has been a year, not only did they continue to take the money out but they also told me that my personal training sessions expired...imagine...all that money and because I was medically unable to work out they felt I should forfeit everything.

I have yet to receive a full refund. They have "credited me the personal training sessions". I have tried to go to the Better Business Bureau who say it is a civil matter. I have threatened them with legal action which of course they say...go ahead because all the fine print at the back of their contracts covers them.

GoodLife SUCKS!!! If I didn't want to lose my training sessions I would have told them where to go a very long time ago...we as consumers are helpless. I have tried to find contact information for Patch which is always blocked by those idiots at Head Office.
Author: Contact with Author

Offender: GoodLife Fitness

Country: Canada   Province: Ontario   City: Ottawa

Category: Sports

1 comment

cbnoble July 28, 2012 12:43 PM
WOW your right.... becuase you had a bad issue ALL goodlife gyms should be burned to the ground. and all employees are idiots and assholes .. come on!! I'd have been on you side until that rant at the end.. these sites are to give a forum for you to tell people about problem out there.. but when you make blanket childish rants afterwards you just devalued everything you posted.. you have an issue with a club maybe specific employees if they were all assholes I cant believe you tolerated them since 2003!! ..or maybe you enjoyed you experince up to the time of your problem and since it didnt go as you wanted you have decided to get back at them all becuase they are not individual people working there but one big blob of frustration you want to kick
Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.