I am a member of GoodLife in Ottawa. Things are no different here. I spent close to 4 thousand dollars on Personal training and pay my membership dues every two weeks. I have done this since I joined in 2003.
In July of 2008 I suffered two concussions in the span of a week at work and have been unable to do anything because I have been diagnosed with Post Concussion Syndrome.
I went to Goodlife with a medical certificate asking that they put my membership and training sessions on hold until I was cleared medically.They filled out the appropriate forms and said it would be on hold until I returned. They continued to take out membership dues. I went to them and they again filled out the paper work. Again the money kept coming out of my account. I had 44 personal training sessions left to complete so again I went to the club, they told me they would refund the money and my membership would be on hold.
It has been a year, not only did they continue to take the money out but they also told me that my personal training sessions expired...imagine...all that money and because I was medically unable to work out they felt I should forfeit everything.
I have yet to receive a full refund. They have "credited me the personal training sessions". I have tried to go to the Better Business Bureau who say it is a civil matter. I have threatened them with legal action which of course they say...go ahead because all the fine print at the back of their contracts covers them.
GoodLife SUCKS!!! If I didn't want to lose my training sessions I would have told them where to go a very long time ago...we as consumers are helpless. I have tried to find contact information for Patch which is always blocked by those idiots at Head Office.