What a shameful representation of Gold's Gym International! First and foremost, be aware when you sign a contract at Gold's Gym Rosemere; there seems to be no fixed price for customers. Buyer be aware, monthly and weekly payment amounts don't come out the same. Don't accept the amount they quote you. You can negotiate. Furthermore, be careful if you pay by credit card. They will withdraw extra money!!! They don't explain all the hidden costs and when you try to get an issue resolved, it's frustrating. Nobody gives you a straight answer.
Next, although they have a number of trainers and floor personnel present, the gym equipment is not properly maintained. Machines are not properly greased, dumbbells are missing and some tv monitors on the cardio machines don't function.
Furthermore, the roof leaks. Their resolution: buckets! This is not a very safe.
Finally, the sauna, steam room and whirlpool often doesn't work. I paid a $59 maintenance fee for what?
When you complain to customer service, they don't seem very apologetic. Furthermore, the "VIP dressing room" is a crock. Just another way to collect money. Where is the family changing room with baby change tables?
Currently, the are doing some repairs in the pool area; however they should be more vigilant. Why the heck are they leaving the ladders around the pool area when our children have access to this zone? Does someone need to get hurt, so they can wake up? What a shame.
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