Last September ('07) I took advantage of the 10 day trial at Fitness One a the location near my home (2575 Danforth Ave) and joined on the payment plan deducting the monthly fee from my bank account. Five (5) days later, I decided I did want to join but chose to pay by credit card as it would save me money. The contract for the monthly payments was cancelled, or so I thought. For months (Sept to June) the monthly amount was being deducted from my account. When I questioned this at my location, a rep phoned the head office and determined that yes, there was a full payment in Sept. but they were also deducting the monthly payment from my account. She was able to stop the deductions for me and cancel that membership and told me it would be 6-8 weeks before I received my refund $300 . That seemed reasonable to me.
However, here it is the end of October 4 months later and I still have not received my refund. I have called and left messsages and no one returns my call. I happened to get a real person once and her attitude with me was, I would say downright rude and not helpful at all. I emailed their customer service without any reply from them.
They do not seem interested in returning my money. I left messages that my membership expired in Sept. '08 and one of the reasons I did not renew was their poor customer service practices.
I am considering filing a small claims complaint, but that will cost me, so I am thinking about it. Perhaps other disgruntled customers of Fitness One would consider joining me in doing a class action.
I would like to know, if you can help me regarding what other avenues I might have. I have contacted my credit card company about a charge back. I would have had to do this within 90 days of the problem, but I am filing a complaint with the disputes department of my credit card company and they might try to get Fitness One to come across by threatening to do a charge back. I won't know for a while if this will be successful. I am thinking of contacting the Sun or the Star or City TV about alerting other unsuspecting clients of Fitness One, out there.
Thank you. Still trying to get my money back.
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