Here’s my dilemma. My husband and I signed up at Goodlife Fitness September 2010. After two or three visits to the Oshawa Center location we decided that the atmosphere, classes and gym were not right for us, nor were we happy with the lack of help offered. We had another member tell us we were using a machine backwards, that is how poor the orientation was. We requested some assistance a couple of times but were advised they were too busy, not staff… ect. This of course sullied my impression even more, and we both stopped going. In March 2011, I called the Gym directly to complain about the service, cleanliness of the the gym and the “snottiness” of the employees. At this point, I requested that a note be put on my file to cancel my membership when it expired. Life being as it is, I didnt think twice about it after that. I was busy planning a wedding, attending to sudden deaths and just life in general.
September 2011 passed and my bi-weekly payments continued to PAD from my bank account for both my husband and myself. In December (after the wedding dust settled) i was reviewing my bank statements and noticed that the debits were still being made. I immediately called to cancel my account at the gym (which was successful) and was advised that I must call customer care for any other issues. I also put a staop payment on the PAD at the bank. In the 30 days since I cancelled my membership I have called customer care no less than 20 times and have encountered a recording stating i was greater than 20 in line…. I honestly dont have time to wait on hold for a majority of the day.. so I emailed instead; no response. Today I called AGAIN, and I was number 13 (Yippee). I waited 6.8mins on hold before my call was answered. I explained the situation to the gentleman on the line, and asked that my call be escalated as he seemed to not be listening, nor was he able to help my in any way. He simply stated I had to cancel in writing (I had cancelled December 2011 on the phone.. how did THAT happen?). He advised me they sent a letter as our membership was nearing the end (2 grown adults live in my house, and we BOTH did not receive a letter). As far as I am concerned, my contract with Goodlife ended on September 30, 2011, All I want is reimbusement for approximately 220.00 in dues that were taken from my account from that date up until December 14th. Let’s face they got over 1100.00 for free, as we only used the facility a handful of times over the course of the year. I will continue to fight this until I recevie a satisfactory resolution.
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