Complaint / review / scam report
I ordered a special bouquet for my girlfriend to be delivered today by noon. She had a very special presentation that she was gonna present today at 1 and I wanted to wish her "All the Best" for her important presentation. I told the lady (Kelly) while placing the order to make sure it's delivered by 12 as it won't mean anything if it was delayed. The service was extremely unprofessional as a baby was crying when I called and the lady didnt have much information as she repeatedly went to website to check things. Anyway, long story short, I paid extra delivery charge for it to be delivered at 12 and the order was placed almost 48 hours ago so that they have enough time to process the order. It's been 4:47 p.m. now while I'm typing this complaint and my girlfriend still hasn't received the flowers. I called them 5-6 times and everytime I was asked to leave a message (as their agents were busy, wonder why? ) and somebody will call me back. I also spoke to Karen through their online chat and she said the difference between standard delivery and special morning delivery will be refunded to me but they can't cancel the order. I had to tell my girlfriend about this and ruin the surprise just because of this ridiculous, extremely unprofessional customer service. This service was referred to me by one of my colleagues and I will not recommend this service to anybody. They are a bunch of scammers and nobody should ever deal with them. I will be contacting my credit card company tomm. to report this.
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