Complaint Description:
Product: Fridge, Beaumark 38768RBWBS Order#: 1190965-017 Customer Name: Isabella
Fung Order Total: $567.00 PAYMENT: HBC Credit Card CO#: 1190965017 Associate:
1649574 Purchase Date: 24-JAN-2009 Initial Delivery Date: 29-JAN-2009 Product was
delivered but defective. There are two damaged spots on the lower fridge door. We then
requested an exchange for the defective product. 2nd Delivery Date: 3-FEB-2009, 5pm - 9pm
Product exchange did not occur. We called the vendor's customer service line to inquire, and
was subsequently told that there has been a problem and delivery has to be rescheduled.
Another delivery was scheduled. 3rd Delivery Date: 5-FEB-2009, 8am - noon Product
exchange also not occurring. We called the vendor to confirm delivery date/time for
5-FEB-2009. We were given confirmation. A few minutes later, we received a call from the
vendor indicating the delivery has to be rescheduled again. They explain it is an internal
problem. Their proposed reschedule time is Weds 11-FEB-2009, noon-6pm. I demanded &
spoke to the supervisor Sharbina. I explained to her that we do not have the luxury to take
time off from work at a moment's notice, not to mention the missing income. A fridge is also
essential to our daily needs. We indicate this is unacceptable and we require delivery for
5-FEB-2009 as previously determined by vendor. We were refused. She says that if we do
not accept the 11-FEB-2009 delivery date, the product will be delivered on an even later
date. After further discussion, she says that she would call back on 5-FEB-2009 to inform us if
the delivery window would be reduced to 11-FEB-2009 between 3pm-6pm. We have been
very patience with the delivery issues. However, the fact that a fridge is essential to our daily
lives is causing great inconvenience. And also the time we have wasted for the missed
delivery. We are very upset with the missed delivery on 3-FEB-2009, particularly as the
vendor did not notify us whatsoever. It was afterwards where we initiated contact where we
were told there was a problem.
This is still unresolved!
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