I work for a dental office that uses Interac machine on a regular basis. I got a called one afternoon, asking me to confirm the office address, which being a dental office we always get calls asking for direction to the office and so on. I later ask what this is all about, and was told that they'll be sending me printer rolls for my Interac. (Which was fine since our machine was not working and just got replaced by Chase a couple of days back.)
A few days later, I received the products with no invoice, thinking it must be complimentary from Chase as there was no company name or contact number with the box. I received an invoice today (2 weeks after) saying that I have 30 days to pay $93.45 for 4 sets of printing rolls (about 12 rolls total, which cause about $5 at Staples)
I called the number on the invoice immediately to inquire about the charges. The first thing the receptionist told me was "Hello, how are you paying today? you need to pay for it by Visa, Mastercard or Amex" I told her I was calling to ask about the invoice, which she told me I need to pay first then she'll transfer me. She said "Well then put the person in charge on the phone to make payment. Who are you? Let me speak to the person in charge for the credit card information" I was stunned by her rudeness in which she refused to listen or even transfer it to someone who can. Finally, I informed her that being a dental receptionist I was the one to make the payment so I need to speak to someone about this bill, preferably a manager she went on to say " I didnt know a receptionist is in charge of payment. Oh really I didnt know that... wow... I didnt know receptionist pay bills." in a most condescending tone. I asked to speak to a manager who refused to listen but interrupts me repeatedly, I could barely get 2 words in because he kept on saying that in order to close my account I have to pay, there is nothing he can do then he repeatedly lists the payment methods several times, and that he'll give me $20 off if I pay now. He later told me that I dont understand English because I'm not listening to him (I was born and raise in Canada, He has a very thick accent which I could barely understand him. All he says is Visa, Mastercard... I'll tell collection to call you. ) He told me I cant return it because its over 3 weeks, I told him the order date on the invoice is Aug 28th less than 3 weeks ago, and I have 30 days as stated on the invoice, then he said 3 weeks after ordering. He said "You obviously dont understand what I am saying, let me speak to your manager or someone else in charge. I am willing to give you $20 off and you just dont understand what I am telling you. I am very busy, I have a lot of people calling and I'm talking to you for 20 minutes. You'll pay or in 3 weeks I'll just make collection people call you"
I was so frustrated at this point, I didnt raise my voice once until now when I tell him that I didnt call him to order anything, I just received a call, the sale person didnt ask me if I want it (He then says" Oh I dont believe that, he asked you and you said yes thats why we sent it to you") I asked whats is the name of the person who called me and what did he wrote in the note (He says " He calls you 2 times, you says yes, and give your name and says you want to buy printing rolls". I told him we have been in business for years have never bought a single roll from anywhere but Staples, and if he was to ask me if I want to buy it I would have said no. He says "Well, I can give you $20 off and we'll stop calling you or do business with you. if you dont pay people will call you again") he just ask for my address my name and hung up. The box has no invoice telling me to pay, I received the invoice today (He says" If you call before the invoice get there then its okay, but you waited too long when the invoice comes it means its too late to return) I asked him how do I return it, its unopened and unused (He says" We dont accept return, I'll give you $20 off and I'll close your account and no one will ever call you for business again. if you dont pay then someone will call you again and again and in 3 weeks collection will call you). I insisted on knowing how to return it (He says " Call Purelator or whoever you use and you pay for it, you can send it if you want but you still have to pay for it.)
After all of that he told me he'll send me to collection and never once apologize or tell me how exactly to solve it. It's a scam and a waste of time. He told me he got my information from Interac machine if that is the case I'll stop using this Interac as well.
0 comments