Went to Wal Mart store located in Brantford, Ontario. Experienced very poor customer service.
Purchased a paint by number kit-the shelf tag priced it at $7.46 but it scanned at $9.52. This product was displayed in the toy department. When I pointed this out to the cashier she forgot the most important business rule-THE CUSTOMER IS ALWAYS RIGHT-she phoned up someone to check on the price and whoever she talked to obviously did not check the shelf tag as this person said it was $9.52.
After making my purchase, I went back to the toy department to make sure I wasn't seeing things and sure enough I was not the shelf tag did say $7.46.
At this point I was very angry at the laziness displayed by the original clerk. I finally tracked down an employee and requested to speak to a manager. She said she would get one and 10 minutes later she came back with a manager in training.
I asked the manager what she thought this product would scan at and she initially agreed that it would scan at $7.46 so when I explained to her it was scanning at $9.52, she immediately corrected herself and said that because it was supposed to be displayed in the craft department and not the toy department than it was scanning correctly. She then took all the paint by number kits off the shelf to return to the craft department.
She then said she was going to do me a favour and refund the difference. Ok thanks for the favour, that just made my day. How generous of her to offer to refund the difference on their mistake. She told me to go to customer service for the refund, I told her I was on my to layaway and asked if the refund could be handled there. She replied that yes it could.
So off to layaway I go where I found out that I was lied to again, that layaway would not do that. Ok whatever.
This experience gives customer service a whole new meaning.
Debra
Brantfrod, Ontario
Canada
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