We ordered and paid in full for a complete kitchen including installation in October 2008. Installation started on December 8th, 2008. Here we are now July 17th, 2009 and our kitchen is still not complete. They have gone through ordering 7 sets of cabinet doors and drawers to replace the damaged ones and we still have 1 door that is not to be found. when we have spoken they have promised to repair to our satisfaction but to no avail here I am writing in frustration. We paid in full for our cabinets and the answer that we have just received is that the store has bent over backwards for us I think this statement is quite funny as I feel it has been us that has been bent over and royally screwed!!! I have always believed that when there is a problem with product it would be looked over but all we hear is how we understand but guess what that does not finish my kitchen. I may not have spent $40, 000.00 on it but I still paid more than enough for the quality that I have received. The designer was great and the installer was good as well but as far as the rest of the dealings we have had it has been one lie after another. To be told that they have bent over backwards is beyond reprehesible and beyond belief. If you are thinking of doing any work to your home I would think twice about whom you deal with.
kensington, Prince Edward Island