Fraud Protection Services
Credit Report America claims that I signed up with them when requesting my free credit report on line. If I did, it was a trick/mistake. When I realized they had been debiting my account for several months, I cantacted them and they stopped but would not refund any money. My bank alsdo said they could not get my money back. Several months later I realized a company called "Fraud Protection Services" was also debiting my account. I obtained their phone number from my bank & called them today. 1st call, spoke with Gene who refused to tell me anything about his company until I gaqve him my full name, home phone and address. Gave him my name and phone. Claimed no record of me. Asked for supervisor, he refused. Asked for his full name, he refused. Asked to stop taking my money, he said can't until I give him more info. Called my bank back & asked them to stop. Said they can not stop until I go to a branch and file a complaint and fill out paperwork. Suggested I call company back. Called Fraud Protection Services back and spoke with Henry. Started over. Henry found my account by my name. Said I signed up for fraud protection when signed up with Credit Report America. Said can't refund any money. Asked for full name. Refused. Gave me ID# 1233. Asked for supervisor. he refused. Told him I was recording conversation, wanted deductions stopped and wanted his supervisor. Transferred me to "Michael", supervisor. Asked if he had authorization from me to charge my credit card. Said he had a transaction date and time on 11/21/08. Asked for copy of authorization. Said they had no authorization, only transaction date & time. Asked for company address. Refused. Would only say in Canada. Asked for refund of money taken from my account plus the "pending transaction" for a $4.95 debit to my bank account today. Refused. Asked for his supervisors name. Said his only boss is owner of the company. Asked for his name. He refused. Asked who his company was regulated by, FTC, FDIC, etc. He said nobody, we are in Canada. Asked again for my money back. Refused. Said as a courtesy he will refund half of the currently pending debit of $4.95 and will not charge any further. Asked again for anything they have to show me where I authorized them to charge my account. Said they don't have or need to have anything.
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