Couch (sectional) purchased May 28, 2006 from Value Village, Niagara Falls, ON
- dropped off May 29, 2006 at Credible Upholstery
- spoke to Anthony Marcucci about re-upholstering
- Anthony and I discussed material to be used to re-upholster couch (micro fiber or leather). After a few days I called Anthony to go ahead with using leather. He had already started doing it in micro fiber, which I didn't authorize. He agreed to re-do in the leather. I was told that it should take a week. I agreed.
- a couple weeks passed, I contacted they're office to inquire about status of couch. I was told that they had ordered the leather and they were still waiting for the material.
- in the meantime they had told me that they were re-enforcing the frame and fixing and re-staining the legs as previously discussed.
- after discussions, excuses and delays on their part a couple of months soon passed.
- in the meantime they requested part payment to cover their costs of leather, other materials and labor involved. I paid $2000 of the $3000 that we had agreed upon to do the job. I didn't think that there would be a problem as he was an acquaintance and I felt that I could trust him as we had done business in the past, both ways.
- a couple more months had passed when they finally contacted me to let me know the couch was ready. I went to their office to pay the balance of $1000 and at that point had seen the couch wrapped and ready to go.
- they had dropped the couch off at my office.
- we proceeded to look over the couch together (Anthony, myself and other people from my office.
- upon looking over the couch I seen the couch didn't match up flush to each other. The cushions on the couch were also not even and made too large which didn't allow the couch to touch evenly as it did and obviously should.
- we covered it back up and he was going to come back to fix the problems.
- a week or so had passed before he had asked me to bring it back in.
- another couple weeks passed before he let me know that the couch was done.
- couch dropped off again and upon looking it over again, the work was still not done correctly. Couch didn't match up flush. At this point I had noticed that there were scratches on the leather as well.
- I had told Anthony when he dropped it off about the scratches and that the job was still not done correctly. At this point Anthony started to get upset about the whole situation and said that was the best they could do. As for the scratches he was blaming me that it had to go back and forth to and from his shop and was scratched in the transport. We had a verbal altercation and he just left saying that he didn't have time to argue with me about this anymore.
- I went over to his office to talk calmly and apologetic to try to get him to fix the couch properly.
- I then started dealing with his associate Louie Trozzo. Louie said he was going to be looking after it personally and that he would get it the problems fixed.
- again, months had passed with excuses and delays for the completion. I was leaving numerous messages for Louie and had no responses.
- in my last contact by phone I spoke directly to Anthony and again he was upset and started yelling at me. Telling me that he cannot give me a time when the couch will be done and that I should just wait. He then started insulting me personally saying I'm not going to sit here on the phone and listen to a 40 year old man crying about the same things over and over again, if you are a man. he then said that he had to go and I should take it to the courts if I had a problem. This conversation was Feb.2, 2007.
- I rented a cargo van and went to go pick up the couch as I had enough. This was done on Feb. 7, 2007
- upon picking up the couch I noticed that the legs were lose again, there were scratches on the legs and that one leg actually had black electrical tape holding it together. This damage must have been done after the last time that he had moved the couch back to his office.
- haven't heard anything since.
Alfredo
Markham, Ontario
Canada
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