We have a complaint against a moving&storage company (registered out of province of BC). They failed to deliver the goods within the timeframe stated in the contract and were trying to force on us charges for storage of the goods after supposed delivery date, then demanded that we pay the full charge "redelivery" charge in cash (final amount close to 3000CAD), though in contract it was stated that the method of payment would be cash/credit card. This demand came imperitevely within a short notice which caused extra bank charges for cash advance. Even after we were forced to comply with all their demands and paid all the charges in full in cash, they still haven't delivered the order.
The service has been everything but courteous or friendly; we find the way they talk to the customers, particularly your imperative tone and refusal to listen, insulting. They refused to provide their customer with the legal policies information upon request.
Maxim
Vancouver, British Columbia
Canada
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