After purchasing an Christmas present for my son, (who has now changed his mind), I was disappointed today to learn that this store doesn't allow returns (only in store credit). After discussing the problem with the sales person, and explaining that the lack of return policy was never mentioned or posted anywhere in the store, I was informed that it was on my sales receipt. What good is it to put it on the sales receipt, if the only way to find about the policy, is after you have purchased the item? I have contacted BC Consumer Protection and am waiting for their advise/decision to pursue.
I have been purchasing gifts from the previous owner of this store for the past ten years, but unfortunately the store has just recently changed management and name. My son and I have always enjoyed visiting with the previous owner and purchasing a variety of different items that all young boys dream about. I am extremely disappointed with the situation, lack of resolution and overall handling of the complaint by the current store owners. Because of the lack of an acceptable resolution, I have and informed the current store owner that he have just purchased $300.00 of the wrong type of advertising.
In this day, in the age of online shopping, Wal-marts/Best-Buys and Future shops, I am reconsidering my support of the "small businesses" in Kelowna. I miss the days of store owners appreciating your business, and long for a sales person who would understand the concept that the best customer, is a return customer. Sadly, I will no longer be included in the latter group.
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