Dark Orbit Billing Nightmare. This should be illegal.
JFY I am starting to feel like BigPoint Billing is out to get me!!!
I guess they did not take very well to my praises of their unique brand of support.
On the 22nd I tried to log into my Dark Orbit Account and got a message stating that I had an outstanding balance and unless I paid 111.37 to their bank via a wrie transfer my account would stay suspended, they would “ release my account” for that price.
Below is my MasterCard statement, I’ve added some notes to give you a feel of the timeline and balance of events.
4/2/2010 12:56:56 PM CASH MONEY 574 OTTAWA Advance Limit $179.50 $179.50 ($2.00) Card Loaded // this is my initial deposit
4/2/2010 12:56:56 PM Direct Cash Prepaid. Calgary Card Fee $0.00 $0.00 ($7.50) Monthly Fee // their fee so now I have 170.00
4/4/2010 5:48:06 PM WWW.BIGPOINT.COM HAMBURG Purchase Advance ($104.80) $0.00 $0.00 Declined // wrong postal code entered
4/4/2010 5:59:44 PM WWW.BIGPOINT.COM HAMBURG Purchase Advance ($104.80) $0.00 $0.00 Declined // again
at this point I went back to the store and was to return to see the manager that afternnon I think I attempted a transaction about 4 of 5 times the night before during MHH but when I got back home I tried it again and I had neglected a number in my postal code.
4/5/2010 8:18:15 AM WWW.BIGPOINT.COM HAMBURG Purchase Advance ($104.80) ($104.02) ($0.50) Approved
I figured out what I did wrong as you can see above, transaction id T125857755, so 170.00 -104.52 total leaves 65.48 correct? ( BTW this is the only time I received a confirmation on purchase from the company)
4/9/2010 9:34:21 AM CASH MONEY 574 OTTAWA Advance Limit $162.00 $162.00 ($2.00) Card Loaded //
deposit 160 65.48 = 225.48 unless my math is very bad. Notice the time of that deposit on the 9th please and you will see why I am not a happy camper
4/9/2010 3:43:14 PM WWW.BIGPOINT.COM HAMBURG Purchase Advance ($104.54) ($103.88) ($0.50) Approved //
This is the date in question 103.88 50 = 104.33 225.48-104.33 = 121.15 this is the balance after the transaction in question! Why was this cancelled? but just in case I'm wrong and it was the next one then
4/11/2010 4:19:22 PM WWW.BIGPOINT.COM HAMBURG Purchase Advance ($104.32) ($19.06) ($0.50) Approved //
So Bigpoint got 19, 06 for some reason, this is my fault? anyway 121.15 - 19.56 = 101.59
4/16/2010 1:16:55 AM WWW.BIGPOINT.COM HAMBURG Purchase Advance ($99.99) ($103.88) ($2.25) Forced Post //
Now the above is what I think is the problem because 103.88 2.25 = 106.13 so 101.59 - 106.13 = $-4.54
4/17/2010 11:32:26 AM CASH MONEY 574 OTTAWA Advance Limit $165.00 $165.00 ($2.00) Card Loaded
New deposit
then I made 3 more purchases
So now tell me why the 19.06 surcharge, why did they not take the whole balance on the 11th?? Clearly the funds where there. and why charge me another 103.88 on top of the 19.06??? see 103.88 - 19.06 = 84.82 and that should have been the charge. I thought by providing support with the statement they could shed some light on this but instead I got the following which doesnt correspond at all with my statement from MasterCard.
T127916679 2010-04-17 23:05:32 17, 99 Rabate package
T127916398 2010-04-17 23:04:11 29, 99 USD
T127915913 2010-04-17 23:01:31 99, 99 USD
T126935460 2010-04-12 00:19:19 99, 99 USD
T126535474 2010-04-09 23:43:07 99, 99 USD Canceled
T125857755 2010-04-05 16:17:31 99, 99 USD
T125738856 2010-04-05 01:59:05 99, 99 USD Error
T125737551 2010-04-05 01:50:23 99, 99 USD Error
T125737388 2010-04-05 01:49:22 99, 99 USD Error
T125736994 2010-04-05 01:47:01 99, 99 USD Error
T125736755 2010-04-05 01:45:27 99, 99 USD Error
Why does this show the 9th is a problem? while my statement shows in was the two afterwards that are the culprits.
This is why I request someone from billing or a manager to contact me. But nothing so far.
As for billing support well I made the grave error of reporting the card as a VISA instead of a MasterCard and when I realized I closed the ticket and tried creating another I got the oops message
Haven’t been able to create another since and the ticket shows closed so. I found myself back here. Believe me I was hoping I wouldn’t have to go through this again. Feels like I’m being extorted here. 3rd time that billing is giving me issues.
Now if that transaction was cancelled then why isn’t it reflected in my account?
It was taken out after all!!!
They suspended my account but hey! For $111.37 I can get it back!!! For 4.54, I think this is a bit of an overkill for someone who has continued to support this site since joining in the past 2 months. And no, I dont feel like the error is mine here. since I was charged 122.94CDN for 99.99 USD. My job was done, the funds were there, it’s a freaken prepaid card!
Had the price been adjusted accordingly the funds would have been available on the 16th as well.
And doesn’t a prepaid card mean just that! If the funds aren’t there does the transaction still go through? Since when?? do you know how much money I can save doing that!!!
I still don’t know what the 19.06 is for BTW and neither does Mastercard.
And no one from BigPoint will talk to me!
Believe it or not I got the card exclusively for Dark Orbit.
I have a feeling I will be telling his horror story for years to come
My family member still play by the way, they are addicted. Until they meet Billing Support that is.
That will leave the most unpleasant taste in anyone’s mouth.
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