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Complaint / review / scam report
MagazineCity.com
Poor service!

BUYER BEWARE!!! THEY WILL STEAL YOUR MONEY!!! WHATEVER YOU DO DO NOT ORDER FROM THEM, IT'S NOT WORTH LOOSING YOUR $ AND THE PROBLEMS!!!

I ordered a one year subscription to Business Week from magazinecity.com on June 5th, 2007 and they charged my credit card the same day. I received a very professional e-mail with the transaction details reminding me that a weekly subscription may take 4-6 weeks. It has now been 18 weeks and no subscription, I have called a number of times to inquire, every time i was told a different excuse (can't get through to Business Week, no supervisor, lines busy, don't know what happened, looking into it, you name it).

On September 12th (placed the order on June 5th remember) I was told that I was absolutely going to receive the magazine by end of month that delivery to Canada takes longer (whatever). Of course the magazine did not arrive as promised. I called Business Week, guess what, they have no record of me as a subscriber and of course have not received payment for my subscription.

When I called Magazine City back to confront them they told me it was a lie and I was wrong, they couldn't explain what happened to my subscription or when I would receive it, they would also not refund the money (against their policy) and that at some point!!! I was going to receive my 52 weeks of Business Week (I'm hoping for retirement in about 20 years).

Reps and supervisors on the phone are very, very rude and unhelpful, also the entire phone system is quite unprofessional. Lesson learned for me.

I will report them to BBB, apparently they have to respond to a complaint within 7 days.
Author: Contact with Author

Offender: MagazineCity.com

Country: Canada   Province: Canada

Category: Newspapers & Magazines

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