I ordered stove parts from a company that uses Purolator. I recieved notice on sunday aug 2 that my package arrived. it was a long weekend in canada so on tuesday morning august 4th i called about my package. I was toled it was at Kipling and i asked if it could be sent to Adelaide and Yonge. they said yes and gave me a new tracking number. when i went tp pick it up they told me it was never sent to adelaide and that it was shipped back on tuesday the 2nd from kipling as this was the 5th day. first of all, it was not the 5th day and secondly even if it were i shoudl have been told you better get it at Kipling or it will be shipped back today and then i would have done that. Purolator is nto taking ANY responsibilit for this error. The reference # of my call on Tuesday is 3859377. the person I spoke with to make the complaint was Melanie and she tried to be helpful. She acknowledge that it was " the fault of the depot' and that the fault of the person I talked to on Tuesday August 2nd. PUROLATOR need to get their act together!
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