I went to UPS store location at 2900 steel avenue west, vaughan, ON L4K3S2, CANADA on 10/12/10 to parcel my two bags to USA. My experience was very strange. The guy who was labeling my bags with my name and information had put one big label to first bag and one small label to my second bag. I asked him why did he put small label to my second bag instead my big one. He replied "it doesn't matter, your bags will be dilivered to your address". I've paid almost $200 for my two bags. Its been almost 3 months now and I still did not receive my bags yet. Guess what had happened??? Out my two bags- 1 bag was dilivered back to canada address from where I've parcel it to USA. The second bag is still missing. I've made phone calls for almost 50 times about my lost bag and I am still calling, whenever I call them they put me on hold for long long time and after that manager/supervisor comes on phone tells me that they have opened tracing department, and when I call them again they tell me that they have closed the tracing department and they can not do anything to help me. I never got satisfactory answer from UPS people about my lost bag. I am very disappointed with UPS itself and its staff. I'll never suggest anyone to go for UPS. UPS as a company is liar/cheater as they are lying with me from the day 1st when I have parcel my bags. Now they tell me they can not do anything about my lost bag I'll have to forget my my bag in which I'd expensive stuff. I've called them on 1-800-263-8125, 1-800-459-4877 and I am listing couple of UPS employees with their ID numbers who I spoke with -- 2941 samantha, 2673 Mary, 3169 Redica, 3660 July, 3262 Jenny, 3145 Karry, 3346 Michael. My planning is to get UPS on TV news and make this issue newspaper headline and I am seeking legal help with attorney. My email address is [email protected], [email protected] and my tracing number is H0419193654.
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