We had this company clean our ducts in September-while doing this they broke the window in our basement. Basically after going back and forth with them forever... a month almost to the day we finally got our window back. They never once initiated the calling process in regards to us getting back our window-we always had to call them-everytime they said they were coming to bring our window they never showed up-tried dealing with the Manager a Kevin Cowan and he seemed like he was sympathetic to our situation but in the end he was "screwing us around" as well-this was the first and last time we will ever have our ducts cleaned by this company-tried complaining to Sears head office but it seems like Sears doesn't really care either-i guess just as long as they have your money-they don't care what kind of service or impression one has of their company and their service.
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