» » Peoples Jewellers - Zales mix-up of engagement ring | #24731

Complaint / review / scam report
Peoples Jewellers
Zales mix-up of engagement ring

This past fall I brought my wedding & engagement rings into the jeweller from which they were purchased so that I could have the rings sized. My rings came back in 1-2 weeks time. I noticed the engagement ring was a tad different: some of the deep grooves I'd accidentally put in it were gone, my ring didn't sparkle the same, and the stamp on the inside of the band which included a tiny diamond was a bit different in size from what mine was.

My engagement ring had a laser-inscribed id number on it (the diamond). It turns out that while my ring was off-site from the jewellers for sizing that there was a mix-up and I was given back a practically identical ring, though this one I have now is not mine, and the inscription number doesn't match up with my paperwork.

The jeweller is adamant that I am mistaken, said I was probably just sold the wrong paperwork at time of purchase, and has offered to replace the ring so that I'd be provided with one that matches my paperwork. This is a terrible way to do business and they don't care about the sentimental value, not to mention that there is another person out there who has my ring and doesn't know it.

The ring I was given back after sizing is a little better in quality than mine was and the manager said to me that if I kept this ring that I'd be "ahead of the game! ". I understand from some opinions that maybe I should just take a replacement ring and be done with it because apparently I cannot force the jeweller to find out who has my ring, and whose ring I have.

I've called Gemscan (who does the appraisals and laser-inscribes the diamonds) to see if they can trace in their records who owns what diamond to see if I can find the correct owner through the laser-inscribed number on the ring that I have now, but was told there's no way to find out and that they don't keep those kinds of records. Anyone have any suggestions?

Tired of it!
Surrey, British Columbia
Author: Contact with Author

Offender: Peoples Jewellers

Country: Canada   Province: British Columbia   City: Langley
Address: www. peoplesjewellers. com

Category: Miscellaneous


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