Tripmate.com's web site claims that "payments will be finalized within five working days after we receive all necessary information."
They have all the necessary information in their hands since the beginning of this year, and my wife still hasn't been paid the modest amount of US $146, which is her medical claim. They have been dragging her for almost four months now. See here-below Tripmate's activity log regarding her claim.
I believe Tripmate follows unethical business practices: they delay payment for months and months until you give up and forget about your claim. Customer: stay away from those crooks.
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Tripmate Activity Log
Claimant: [my wife's name]
Claim: MAI-xxxxxxx
plan number: 925
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04/16/2010 FYI MESSAGE
04/15/2010 REFERRED TO CLAIMS ASSISTANT
04/15/2010 3RD REQUEST FOR EXPLANATION OF BENEFITS
04/09/2010 FYI MESSAGE
03/26/2010 FYI MESSAGE
03/25/2010 REFERRED TO CLAIMS ASSISTANT
03/25/2010 2ND REQUEST FOR EXPLANATION OF BENEFITS
03/25/2010 CALL TO PARTY OTHER THAN CLAIMANT
03/24/2010 FYI MESSAGE
03/22/2010 FYI MESSAGE
03/06/2010 FYI MESSAGE
03/04/2010 REFERRED TO CLAIMS ASSISTANT
03/04/2010 REQUEST FOR EXPLANATION OF BENEFITS
03/04/2010 CALL TO CLAIMANT
03/04/2010 FYI MESSAGE
03/03/2010 FILE TO CLAIMS DEPARTMENT
03/01/2010 REC'D MISCELLANEOUS INFORMATION
02/27/2010 FYI MESSAGE
02/16/2010 REFERRED TO CLAIMS ASSISTANT
02/16/2010 2ND REQUEST FOR EXPLANATION OF BENEFITS
02/16/2010 CALL TO CLAIMANT
02/16/2010 CALL TO CLAIMANT
02/16/2010 CALL TO CLAIMANT
02/16/2010 CALL TO CLAIMANT
02/16/2010 FYI MESSAGE
01/29/2010 FYI MESSAGE
01/26/2010 REFERRED TO CLAIMS ASSISTANT
01/26/2010 REQUEST FOR EXPLANATION OF BENEFITS
01/26/2010 CALL TO CLAIMANT
01/25/2010 FYI MESSAGE
01/14/2010 FILE TO CLAIMS DEPARTMENT
01/13/2010 LOSS NOTICE PRINTED FOR FILE
01/13/2010 PURCHASE OF PLAN CONFIRMED
01/13/2010 PAYMENT FOR PLAN CONFIRMED
01/12/2010 ACKNOWLEDGMENT LETTER SENT
01/05/2010 RECEIVED COMPLETED CLAIM FORM
12/21/2009 CLAIM FORM COMPLETED ONLINE
12/21/2009 CLAIM REPORTED ONLINE
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