On December 10, 2007 my wife purchased a gift for me from ebay. She bought a Lanny McDonald jersey from seller "pro-jerseys". She sent payment in the form of a money order, not wanting to user our credit card and ruin the surprise.
The seller advertised the item and included the phrase "(insurance included)" in describing their shipping within Canada. The item was never received. On January 7, 2008 we contacted the seller and tried to resolve the issue. The seller would not provide any proof that they had shipped the item. Nor would they supply the tracking code (we contacted Canada Post and they don't provide insurance on untracked items). We went through ebays "Items not received dispute process" but that did not resolve anything.
I have tried to contact the number supplied to us by ebay, but have been unsuccessful. I have reported this to ebay but they do nothing to ensure that the contact information they have is correct.
The money order was sent by registered mail. We have proof that it was received and that the money order was cashed.
The only thing we could do about it, aside from filing a small claims court dispute (but at $100 filing charge for a $171 dollar transaction it seemed silly) was to leave the seller negative feedback. The seller replied to our feedback claiming that payment was not made and that a non-payment strike had been filed, neither of which was true. The seller then left negative feedback claiming again, that we never paid.
Dan
Grande Prairie, AB, Alberta
Canada
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