I have had Internet with Shaw for 3 months, it has not worked for the last two months. When I call to get it fixed I am put on hold for anywhere from 15 minutes to 40 minutes. On one occasion the employee was to busy chatting with the people around him / dropping the phone to pay any attention to the task at hand, he made me repeat the problem 3 times because he was laughing at a joke someone was telling in the background (good thing they have so much time to stand around and joke while people wait on hold for 34 minutes). He then preceded to ask me if he could write down my personal number so he could call me the next day, I declined so he gave me his cell number and instructed me to call him the next day so we could really chat (not going to happen pal). That particular call went on (it remained wildly inappropriate throughout) and resulted in my getting an appointment to have my Internet fixed 19 days from now, so all and all I will be without a service that I am paying for for nearly 3 months. I have been instructed to set up a credit with customer service after the problem is fixed, which means I have to spend another hour of my life dealing with this issue. I would be embarrassed to give service like this, there is really not one thing impressive about the customer experience at Shaw.
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