This company is a joke.
Weather your looking to purchase the software, become a reseller or looking for employment, please look to another company.
If you are a customer or reseller and interested this software don't even bother. This software has so many bugs in it that it's still in beta version. (You call for tech support with a problem, they send you an ".exe" to install - For those who are not technical, it's like new software.) There technical support is terrible. Every time you call you never get a live body. (Trust me it will get annoying when you have to call so many times.) Even the way the software looks is terrible. It looks like it was made in the 80's. Take a look at there website (www.telecost.com) and you'll notice why the software is bad. To make think worse you pay 4K US for the software and all you receive is a CD in a sleeve.
For those how are looking for employment, be prepared to be under paid and over worked. This company will hire student's right out of college to cut cost. This company offers a base salary of 28K CDN sales reps (no commission) and technicians. Senior representative only make 2-3K more without commission. (Some employees that have been there for 5 years are only make 34K CDN) Salary is only offered to employees to benefit company. Example: If you work late you don't get paid extra or get time off. If you miss a day you get detected.
Technicians that carry a weekly pager with 24/7 support, only receive an additional $50 on there paycheck.
What about the benefits??? None. RSI Employees will receive 2 sick days yearly. You have to work the full 2 years to receive the sick days and or work 6 months to get 1 sick day or 3 months for half a sick day. In regards to vacation, you have to work the full year before you can take some vacation time.
Other reason not to work at RSI:
- Harassment (touching, verbal)
- They give you Pentium II PC to work on
- When doing onsite visits they don't pay for kilometers used on your car
- High turnover
Resource
Oshawa, Ontario
Canada
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