Dell Computers employs a fraudulent sales practice to get your business. I presented Dell with a list of 'must haves' for my home/office system. I was given a price based upon my list. My list included 'Office 2000', as necessary software.
The salesman assured me that I would get everything I asked for, then gave me a very good price. I bought the system, but when I installed it, I found that Office 2000 was completely missing.
I called the company immediately to complain, and have them send the disc to me, but they looked at the order written up by the salesman, and saw that he NEVER INCLUDED THE SOFTWARE I REQUESTED on the invoice. They refused to provide me with it, and refused to take the computer back and issue me a refund. Instead, they DEMANDED $300 MORE, FOR SOFTWARE THAT WAS SUPPOSED TO BE INCLUDED IN THE ORIGINAL ESTIMATE!!!
It is abundantly clear that the salesman got my business by giving me a false estimate. He then wrote the order without the software I asked for, and denied any knowledge of my request, even though he had been given my list.
I have since heard that this is NOT AN UNCOMMON PRACTICE for Dell. They get your business by giving very low estimates, then ship the unit without everything you asked for. They then refuse to issue a refund, since everything that was WRITTEN on the invoice by the salesman has been shipped. When you complain, they demand more money to 'solve' the problem.
Stephanie
Calgary, British Columbia
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